/26reviews
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- Type
- telecommunications companies, ISP offices, cell phone store, landline and cell phones
- Brands
- Apple, Samsung
- Goods
- TV sets, mobile phone accessories
Phone number
(866)347-47...— show
Address
Area Bronx County
Metro:
Pelham Bay Park1.1 mi
Gun Hill Road (Dyre Avenue Line)1.1 mi
to metro stationPelham Bay Park — 1.1 mi
- Working hours
Sun
11:00AM—5:00PM
Mon
10:00AM—7:00PM
Tue
10:00AM—7:00PM
Wed
10:00AM—7:00PM
Thu
10:00AM—7:00PM
Fri
10:00AM—7:00PM
Sat
10:00AM—7:00PM
- Official website
optimum.com
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Reviews about Optimum Bartow Avenue
3.8
/ 26 reviews and6 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Christopher T.
February 9, 2023, 2:47 am
Lance helped meout with his expert customer service. Hewas courteous and very professional. GIVE THAT MAN ARAISE!!!!
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Brian C.
February 7, 2023, 10:12 am
Great customer Ithink the gentleman’s name was dayshawn
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Emily Z.
February 5, 2023, 2:35 am
This establishment isso welcoming and professional! Lance was the representative that helpedme. Hewas very knowledgeable and polite. Would recommend this location!
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Chelsea D.
February 4, 2023, 8:43 pm
Lance Francis was very helpful inexplaining why Ihad anadditional charge onmy bill. Hewas nice.
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Company's official reply
February 4, 2023, 9:07 pm
Hello Chelsea! Thank you somuch for sharing your feedback! Please feel free tosend anemail toBrandReviews@AlticeUSA.com and include any additional details you may like toadd. Thankyou, ^Sadia
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Camille S.
February 4, 2023, 7:45 pm
DyShawn was very efficient with the services, very kind.
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Company's official reply
February 4, 2023, 8:03 pm
Thanks for the positive feedback! ^Scott
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HEAVY D.
February 2, 2023, 2:15 am
Lance and Krystal mehn perfection!!!! Thesetwo?, super exceptional customer service, they went above and beyond toensure that the products for which Iinquired about were properly explained. They made itsuper easy for meto make achoice and for that Iam overly appreciative Please have them help you tomake your optimum visit one toremember!!!!!
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Company's official reply
February 2, 2023, 2:37 am
Glad tohear you were taken care ofand had agreat experience! ^Sony
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Ferdinand W.
February 1, 2023, 2:43 am
Lance was very friendly and knowledgeable will beback tothis store for sure.
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Company's official reply
February 1, 2023, 2:46 am
Thank you somuch for the feedback. Weare happy tohear that you had agood experience. Ifyou need assistance with anything else, please don't hesitate tocontact uson our support page. We'll behappy tohelp. ^Juan
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Cassie J.
January 31, 2023, 2:50 am
Lance was really helpful and helped out with myissue. Hewas very friendly and had great customer service. Iwould definitely beback.
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Company's official reply
January 31, 2023, 2:55 am
Thank you for taking the time torate and reviewus. Weappreciateit. ^Rich
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T W.
January 31, 2023, 2:25 am
I amso thrilled Icame into this new location. Iwas feeling overwhelmed that myinternet speed was soslow. Fortunately, Lance, acustomer service representative, helpedme. Hewas soknowledgeable and professional. The Best experience ever! Thank you
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Company's official reply
January 31, 2023, 2:38 am
Thanks somuch for taking the time toleave areview about your experience with Lance atthe Bronx location. Weappreciate you sharing this withus! ^Angie
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Jennifer P.
January 19, 2023, 12:00 am
Lance, kemely and Krystal was very helpful and courteous inassisting mewith everything Ineeded atthe Bartow location inthe Bronx
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Company's official reply
January 19, 2023, 12:09 am
Hi Jennifer, I'm very glad tohear you had agood experience atour local office! I'll besure topass this along for recognition. Thanks!! ^Debra
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Living- S.
January 18, 2023, 3:29 am
Lance, thank you for your great customer service and your hospitality. You make mea happy customer today.
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Company's official reply
January 18, 2023, 3:50 am
Hello, thank you for taking the time toleave apositive review and for being anOptimum customer. ^Randy
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Debbie D.
January 14, 2023, 7:44 pm
Lance was avery nice person. Great interaction with costumers and agreat smile
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Company's official reply
January 14, 2023, 7:48 pm
Thank you for taking the time toreview our brand. Weappreciate your feedback! ^Rosa
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Sonia R.
January 9, 2023, 9:56 pm
My customer service Lance Frances.
Was remarkably amazing! His knowledge And patience with meand myhusband was admirable. Congratulations for having someone like him inyour establishment.00
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Company's official reply
January 9, 2023, 10:00 pm
Thank you for the awesome feedback, Sonia weappreciateit! ^Andre
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John B.
January 8, 2023, 10:00 pm
Lance isvery knowledgeable and professional with assistingus. You need togive him araise plus bonus!
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Company's official reply
January 8, 2023, 10:11 pm
Hey John! Weare glad tohear that you had agreat experience atour Bartow location! Thank you for taking the time toshare your feedback with ushere. Wewill forward this toour leadership sothat Lance isrecognized for their efforts. ^Dominick
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Nadira D.
January 2, 2023, 8:00 pm
Lance Francis was great! Very helpful
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Company's official reply
January 2, 2023, 8:08 pm
Thank you for your feedback. Ifyou would like toprovide uswith any additional details, please email usat BrandReviews@AlticeUSA.com ^David
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monique g.
December 31, 2022, 11:47 pm
Lance isa very very good worker hehelped meout awhole lot Iwill come back tohim anytime
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Company's official reply
January 1, 2023, 12:18 am
Thank you for taking the time torate and reviewus. Weappreciateit. ^Rich
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Nessa T.
December 29, 2022, 2:14 am
Over the phone customer service was horrible. Came into the store & Lance and Krystal were amazing. The issue was resolved inless than 3mins ofspeaking tothem
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Company's official reply
December 29, 2022, 2:19 am
Thank you for your feedback. Ifyou would like toprovide uswith any additional details, please email usat BrandReviews@AlticeUSA.com ^Jeff
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ines g.
November 24, 2022, 2:18 am
Very professional staff Krystal was agreat help Ihad originally went inwith aconnection issue that she resolved and Iplan oncoming back toopen aline withher.
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Company's official reply
November 24, 2022, 2:32 am
Thanks for the feedback. Weappreciateit! Ifyou need any assistance with your service, please don't hesitate toreach out tous onone ofour support pages. We'll behappy tohelp. ^Juan
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Zully Z.
October 3, 2022, 12:33 am
Tez and Kim were very professional but very easy going. They took their time expediting myorder while getting meout inthe shortest amount oftime. They restored myfaith inoptimum.
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Company's official reply
October 3, 2022, 12:40 am
Hello! Thank you for taking the time toleave areview. Ifyou have any questions orconcerns with your Optimum account, feel free tosend anemail with your account information tobrandreviews@alticeusa.com. ^Randy
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sherise w.
October 2, 2022, 8:26 pm
The location isnew soit was very clean. The staff was very friendly upon arrival. Iworked with Kim who was very professional and helped mereturn myequipment. The only thing Ididn’t like was the first employee onhis phone when you first walk inthe store. Hewas friendly overall!!!
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Company's official reply
October 2, 2022, 8:29 pm
Hi Sherise, wethank you for your comments and feed-back and will besure topass this along! ^Debra
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Average rating- 3.8based on26 reviews and6 ratings
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