Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 269,660 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Dallas, St. Louis, Los Angeles, Orlando, Garden Grove, Riverside, Beaufort, Columbus, Clarence, Ashburn, Greensboro, Louisville, Cheboygan, Keystone Heights and Southfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Bedford | Internet | |
| Reno | ||
| Stoughton | Wi-fi | |
| Columbia | Wi-fi | |
| Dallas | Internet | |
| St. Louis | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Zachary Newman (@znewman2_floyd) reported
@GetSpectrum @Ask_Spectrum your customer service sucks. That’s all.
- Fred Shropshire (@FredWCNC) reported
@StarMedCare @ChloeLeshner @GetSpectrum I second this tweet. Avoid cable... and If I could use a different WiFi service provider I would.
- John E Be Good (@bigjohnsun3) reported
@Ask_Spectrum Internet was outlast night, didn't come back this morning, tech arrived ran all new wires, determined a noid was bad up line, any idea when this will be replaced? Kids cannot do school work at home until fixed. 40514 Lexington KY.
- kevin wallace (@wally52167) reported
@Ask_Spectrum Sure then spectrum puts you on the crap list and everything gets worse been thier done that taking it to the state legislation to make you stop charging a month out . You provide service, thier for no money until customers are satisfied for service rendered
- Allen (@SoulSledge) reported
Anyone else in Indianapolis noticing major WiFi connectivity issues from @GetSpectrum @Ask_Spectrum lately? It’s been trash lately.
- Infinite Error (@infiniteerrorx) reported
@Ask_Spectrum why the outage in Austin, 78725?
- Scott W (@ScottW2020) reported
@Ask_Spectrum My internet is down although ip phone works. 91304 check it out?
- Chris♠️❄️ (@PolarGambitR6) reported
@PlayStation @AskPlayStation Your servers are down again. I assume it's the same problem with @Ask_Spectrum again, no?
- eddie palma (@eddiepalma_CS) reported
@Ask_Spectrum I’m having issues too my calls are getting dropped
- Metsgal4213 (@plunk28) reported
@Ask_Spectrum for the THIRD time in a month ALLservices are out in 13904 ZIP Code. I can’t even call spectrum on my cell phone; the call fails every time. This is unacceptable and I’ve had enough of it. I am using phone data to send this request: F*CKING FIX IT NOW
- Cinnabunzees (@cinnabunzees) reported
@Ask_Spectrum Already called. They said outage from 1pm to 4pm
- Derek (@DMoney3Di) reported
Hey @GetSpectrum your mobile service is absolute hot garbage! Can’t wait to switch!
- Top Of The Valley (@JoeBIn818) reported
Yes, #FoxHatesAmericans, it's the only explanation for the garbage they foist at us daily. What I hate the most is we're all funding it with our cable bills. #UnbundleFox @GetSpectrum
- kevin wallace (@wally52167) reported
@GetSpectrum question? Been living in bg Ohio for a month and for that month my internet has been shutting down 5 to 6 times a day. You bill us all 1 month ahead for service not yet received but don't fix on damn thing. Time for a reckoning.
- Ben Vail (@benvail) reported
Calls with Spectrum Mobile are dropping and not going through at all. Can't even get through to cust service... send me a DM please @GetSpectrum @Ask_Spectrum
- George Camisa (@gfcamisa) reported
@ChloeLeshner @GetSpectrum The worst. And the sad thing is it has always been this way. They’ve done nothing to fix it.
- Bigmagumba (@cnparks92) reported
@Ask_Spectrum Funny how 3 techs and maintenance come out to say my net is good when its clearly not. So I did some digging and realized your right net is great. Its your faulty Puma Chip modems that are the problem and you don't address it cause of the modem rental fees. SCAM
- Scott Reid (@Northofhades) reported
@ChloeLeshner @GetSpectrum My girlfriend had the same issue w/ Spectrum in NY. Chloe you are not petty. You hold people accountable. And that shallow response by them is ridiculous.
- ChurroPapi (@TheChurroPapi) reported
@Ask_Spectrum outage in my area, any chance of an ETA on when to expect service back? extremely inconvenient
- Guy Terry (@acman2k6) reported
@Ask_Spectrum Yes. I have two iPhone 12 Pro Max , two iPad Minis, Roko and Amazon streaming and I get delays and slow downs
- Howard Moon (@HowardMoon311) reported
@Ask_Spectrum been out for 3 hours now at 79912. Can you please fix it so I can do my job and pay your insanely high internet bill. Thanks.
- Bigmagumba (@cnparks92) reported
@Ask_Spectrum Yeah I mind get your automated head out of your *** and stop scamming people and acting like nothings wrong. Ill be handling the situation myself clearly your incapable of doing your job if I could figure out the problem with a few google searches.
- Sarah (@Sarabeth_13) reported
@Ask_Spectrum is there a known outage in upstate NY (zip code 12188)? We lost tv, internet and phone!
- Errol Evans (@justcallmeErrol) reported
@GetSpectrum is horrible and advise everyone to not get them or their trash *** service. Especially if you live in WNY area or have a PlayStation. What’s up @verizonfios
- ferroweld (@ferroweld1) reported
@Ask_Spectrum @MagmaFrozen the internet for our entire area(79912) has gone down, and theres no news source or anyone at all giving a reason unfortunately
- Leila Charles Leigh 🌹 - Purity Tester (@leilacleigh) reported
Any updates on power outage in Sherman Oaks?@LADWP @GetSpectrum @Ask_Spectrum
- Jorbi (@NotJorbi) reported
Been on an internet outage for 2 hours now @Ask_Spectrum anyway to speed it up?
- Chloe Leshner (@ChloeLeshner) reported
Update - the people on the phone that @GetSpectrum told me to call are rude and unhelpful!!!!
- Guy Terry (@acman2k6) reported
@Ask_Spectrum Ok. Will see how that works. 7 devices on 200mgz sounds weak to me even if all on 5G. So many devices on 5G will then slow down 5G?
- RENEGADE (@RS_Onedr) reported
Weird how I had @GetSpectrum technician here 2 weeks ago and suddenly everything is back to normal.2 weeks is all I got before my speeds sunk back to ****. Y'all suck ***.
