The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 185 |
| Philadelphia, PA | 169 |
| Brooklyn, NY | 143 |
| New York City, NY | 112 |
| Newark, NJ | 36 |
| Pittsburgh, PA | 30 |
| Baltimore, MD | 29 |
| Jersey City, NJ | 28 |
| Richmond, VA | 22 |
| The Bronx, NY | 22 |
| Arlington, VA | 20 |
| Herndon, VA | 19 |
| Virginia Beach, VA | 19 |
| Louisville, OH | 19 |
| Queens, NY | 18 |
| Ashburn, VA | 18 |
| Boston, MA | 16 |
| Fairfax, VA | 15 |
| Buffalo, NY | 14 |
| Alexandria, VA | 14 |
| Staten Island, NY | 13 |
| Westville, NJ | 13 |
| Wilmington, DE | 13 |
| Oklahoma City, OK | 12 |
| Plymouth Meeting, PA | 11 |
| Silver Spring, MD | 11 |
| Hyattsville, MD | 10 |
| Norfolk, VA | 10 |
| Gaithersburg, MD | 9 |
| Falls Church, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
🏳️🌈Scoops_A_Gay🏳️🌈 (@ScoopsADweet) reported @Aspiebunny Yea that might be the problem, what internet provider do u have? Cuz if it's Spectrum that's not good at all, their wifi sucks I'm on Fios
- Trisha (@livingdadream24) reported
@SuddenlinkHelp (2/2) How am I supposed to work? I can’t be without internet for 4 days. I’ve had this system for less than a day after waiting almost 8 days for you all to fix the street connection to get us set up. I’m so frustrated as a new customer. Fios would be trying to fix ASAP!
- KatherineHawkins (@Krhawkins5) reported
verizon fios customer service so unbelievaby bad
- Doctor Shrinker (@YngwiejMalmste6) reported
@RTDNEWS Worth it. Folks in Fios service work hard. If my burrito goes up 40 cents, so be it.
- Katie. (@kkkkatiep) reported
Why is it so difficult to just tell @verizonfios that you need someone to come out to fix something? Been trying to fix my issue for 2 hours.
- Dave Sobel (@davesobel) reported
@VerizonSupport Currently experiencing an outage for FIOS internet. Can you help?
- 𓂀 𝕁 𝕃𝕒𝕕𝕣𝕒𝕖 𓂀 (@j_ladrae) reported
All these years I trashed Comcast and Verizon Fios is no better. Let’s see how their customer service is though.
- NAH|Rei (@ReiUnCo) reported
I wonder why I've needed to use a VPN to access mangadex and a few other sites. Might be a verizon fios issue in the DMV area. I know others with the same issue right now. Kinda annoying.
- Jonathan One (@dopestar_187) reported
@iamsuperSAIYAN @Xfinity @verizonfios Oh dang, well then yea I guess switch to Verizon, damn xfinity commercials seem legit to lol. Alaaa
- platanapple 🍍 (@uptownsashley) reported
This is the ghetto @GetSpectrum is one of the most expensive internet providers and they stay having outages. @verizonfios stop being classist and service my side of Broadway plz
- Minu S (@minukristy) reported
@verizonfios i had spent two hours chatting with your customer support and ended up losing my time patience and my work.. This is upsetting that the customer care wasted two hours of my time without helping.
- Danielle Alexander (@double_helix87) reported
@verizonfios @VerizonSupport can you help? I haven’t had stable internet in about 2 wks and wfh. Spoke with the rudest CS agent w/ 0 help. I just need another router! I like fios but don’t have $300 to replace special equipment every couple years 😭
- 𓂀 𝕁 𝕃𝕒𝕕𝕣𝕒𝕖 𓂀 (@j_ladrae) reported
@Verizon my Verizon Fios is down! Check your DMs.
- abbysee Clinton, Obama, Harris, Biden Democrat (@abbysee) reported fromBrooklyn, New York
@verizonfios I’ve not had internet service since this time yesterday! We’ve done all the trouble shooting and virtual assistance stuff to no avail. Now hubby has been on hold for an hour. Ridiculous.
- Darren (@DarrenHJames) reported
@VerizonSupport Hi, I have a FiOS line and a Verizon copper line in my back yard that hang really low between the poles and it's getting tangled in my bushes. Is there someone I can contact to come and tighten them up?
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